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Hospice Policies and Procedures Manuals

Hospice policies and procedures ustomized for your Hospice Agency and Guaranteed to pass State Hospice License and CHAP Accreditation or ACHC Accreditation Medicare Surveys.

 
Certified Homecare Consulting

Hospice Policies and Procedures Manuals

Hospice Policies & Procedures vary – they are not all created equal. Each State, Accrediting Body, etc. have their own set of standards to adhere to. It is important to distinguish every factor. You will not get far if your policies and procedures are not customized to meet these requirements. Please do not make a rookie mistake.

We guarantee your hospice policies and procedures will meet all of the requirements necessary to provide hospice services in your State, as well as guaranteeing your State Hospice License and Medicare Accreditation. Our hospice policies and procedures are also completely customized for your hospice agency and will include all your agency specific and relevant details. These are top notch (thanks to our team) – and you can’t beat our guarantee.

Our hospice policies and procedures are professionally designed, edited, printed and shipped to you in hard copy and USB in word and PDF format.

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    Ask About Our Hospice Business Startup Program
    No Guesswork - Fast Results - Guaranteed Success

    We do the legwork for you when forming your home health care business. You will never touch a legal document – we do it all for you. We will help you choose and setup your business structure on your behalf (Sole proprietor, Partnership, Limited Liability Company, S Corporation, C Corporation).

    We will obtain the Federal Employer Identification Number for your hospice business.

    We will obtain an NPI number for your hospice business.

    We will complete all State filing requirements in your State and complete all the paperwork requirements necessary to obtain your State Hospice License. 

    WE GUARANTEE YOUR HOSPICE BUSINESS LICENSE!

    The hospice startup process, especially when there is licensure and survey required, can become a daunting task. Let us take away all the guesswork and do it for you!

    When we tell you that we are providing you with all the forms and documents necessary for the startup, and forever operation of your hospice business, we mean everything. All the forms and documents that we have deemed best practice and most practical, we have implemented and refined over time and included in our hospice business startup program. Our hospice business program is the result of nearly 20 years of helping people just like you start their home care, home health care, and hospice businesses. 

    This is very important. Hospice Policies & Procedures vary – they are not all created equal. Each State and Accrediting Body have their own set of standards to adhere to. It is important to distinguish every factor. You will not get far if your hospice policies and procedures are not customized to meet these requirements. Please do not make a rookie mistake.

    We guarantee your hospice policies and procedures will meet all the requirements necessary to provide hospice services in your State, as well as guaranteeing your State Hospice License and Medicare Accreditation. Our Hospice Policies and Procedures are also completely customized for your hospice agency and will include all your agency specific and relevant details. These are top notch (thanks to our team) – and you can’t beat our guarantee. 

    Our hospice policies and procedures are professionally designed, edited, printed and shipped to you in hard copy and USB in word and PDF format.

    Including but not limited to one on one training, video training, and customized high-quality documents developing all aspects of your human resource department. Literally, all the documents you need for the function of your hospice business (customized for you). Nothing is missing.

    We are going to build you a beautiful website that gets the job done. It’s going to look great, and you’re going to have input. We even make sure that your website is found on Google, Yahoo, Bing, and every other search engine, this isn’t a problem. But please listen, as this is very important – no one can guarantee you will be on the first page of Google unless you are paying Google Ads. We are a Google Partner Company. Certified Homecare Consulting appears on the first page for many major terms, and yes, there are ways to accomplish this, but this is a waste of time and money for a new home care business – we will explain. 

    You are going to meet a lot of people who tell you about “Marketing”, but please understand this, we are Google Partners and the owners of successful home care and home health care businesses – we are not just Google Certified as individuals, but actual Google Partners – no other home care franchise or consultant has this type of expertise and if they claim to, ask for proof – this is a very rare feat. 

    With that said, please listen very closely – SPEND MONEY ON YOUR MARKETER AND PAID ADVERTISING, but DO NOT WASTE MONEY ON anything related to the internet that is not directly related to generating leads. This means, aside from building out your website, do not waste money on SEO or marketers or consultants claiming SEO does anything for home health care let alone a new home health care business – it doesn’t. Not for home health care.

    We spend plenty of money on advertising at our home care and home health care agencies, we also have very good SEO and organic page ranking, but guess what? We track all our advertising and know that nearly 100% of all internet leads for home care and home health care come from paid advertising, despite our businesses being on the first page of Google due to organic SEO. This is the case for Certified Homecare Consulting as well. We have a first page rank and top of page rank for nearly all our relevant keywords, but nearly 100% of our leads come from advertising.

    So, remember, aside from your website, don’t waste your money on anything regarding your website and the internet that is not directly related to generating a lead. Don’t pay for organic SEO in the home care industry. 

    Google Places, Facebook, Google Ads, and referral sites in some markets – this is where you spend money online. The hard work and the real reward are earned face to face through grassroots, on the ground marketing to patients and referral sources. More on that later down our list – this is a big part of our program. 

    If you want to learn how to maximize your marketing spend on the internet and learn from an actual Google Partner Company, we will show you how we do it!

    We are going to build you a beautiful website that gets the job done. It’s going to look great, and you’re going to have input. We even make sure that your website is found on Google, Yahoo, Bing, and every other search engine, this isn’t a problem. But please listen, as this is very important – no one can guarantee you will be on the first page of Google unless you are paying Google Ads. We are a Google Partner Company. Certified Homecare Consulting appears on the first page for many major terms, and yes, there are ways to accomplish this, but this is a waste of time and money for a new home care business – we will explain. 

    You are going to meet a lot of people who tell you about “Marketing”, but please understand this, we are Google Partners and the owners of successful home care and home health care businesses – we are not just Google Certified as individuals, but actual Google Partners – no other home care franchise or consultant has this type of expertise and if they claim to, ask for proof – this is a very rare feat. 

    With that said, please listen very closely – SPEND MONEY ON YOUR MARKETER AND PAID ADVERTISING, but DO NOT WASTE MONEY ON anything related to the internet that is not directly related to generating leads. This means, aside from building out your website, do not waste money on SEO or marketers or consultants claiming SEO does anything for home health care let alone a new home health care business – it doesn’t. Not for home health care.

    We spend plenty of money on advertising at our home care and home health care agencies, we also have very good SEO and organic page ranking, but guess what? We track all our advertising and know that nearly 100% of all internet leads for home care and home health care come from paid advertising, despite our businesses being on the first page of Google due to organic SEO. This is the case for Certified Homecare Consulting as well. We have a first page rank and top of page rank for nearly all our relevant keywords, but nearly 100% of our leads come from advertising.

    So, remember, aside from your website, don’t waste your money on anything regarding your website and the internet that is not directly related to generating a lead. Don’t pay for organic SEO in the home care industry. 

    Google Places, Facebook, Google Ads, and referral sites in some markets – this is where you spend money online. The hard work and the real reward are earned face to face through grassroots, on the ground marketing to patients and referral sources. More on that later down our list – this is a big part of our program. 

    If you want to learn how to maximize your marketing spend on the internet and learn from an actual Google Partner Company, we will show you how we do it!

    We Create and Develop Your BRAND!

    Logo Creation – Your logo will be customized just for you by one of our expert web designers. Nothing about our processes is cookie cutter, we nurture your brand completely from scratch, with your input.

    Brochure Design – You will receive 1000 professionally designed, high quality, glossy brochures, customized for your home care agency. These are professionally designed and printed trifold brochures.

    Business Cards – You will receive 1000 professionally designed, high quality, glossy business cards, customized for your home care agency. These are not vista print cards: they are high quality and customized for you.

    Professionally Designed Website – Your professionally designed website will be designed, developed, optimized and launched to guarantee placement in all search engines within the world wide web (WWW). Your website will be desktop, mobile and tablet compatible including SEO meta tags, search engine submission, etc. and also includes professional email addresses @yourwebsite.com (example), high resolution health care images, social icons and linking, a Google map widget, daily malware scans and much more.

    Sales and Marketing Training – Learn how to earn new patient referral sources for Medicare, Medicaid, Private Insurance, Private Pay, ACO, MCO, etc.

    We walk you through the entire process of starting your hospice business and guarantee your successful hoospice licensure and hospice business startup. Furthermore, we walk you through your agencies hospice policies and procedures and offer support and take your calls for as long as you own your hoospice business. What better training could you ask for than literally being walked through all the agencies operations and policies and procedures one on one? We will go through every form and document with you answering any questions that you have. And all of this without having to fly anywhere for a group training. What’s better than one on one training when it comes to learning how to operate your business? 

    MARKETING TRAINING – One of the most important elements to your business aside from the actual care you provide to your patients – WE HAVE THE BEST REFERAL MARKETING TRAINING IN THE BUSINESS – We have grown our own home care and home health care business revenue to $50 Million annually, and the host of our Marketing Training, this man has personally done the work, he has been there – these are not consultants teaching you how to grow your hospice business – these are actual industry leaders.

    The cost of our program is just a small one-time payment which can be broken up into even smaller payments to be paid off over time. 

    Call us today for more information. 

     

    The Best Hospice Training & Support in the Business

    You will receive Hospice training and lifetime support from our team of experts for the lifetime of your agency. We will train, teach, and guide you and your clinical team through the process and will always be here to take your call once you are up and running. And who better to teach you than a company who has helped guide so many successful hospice businesses, let alone, our very own hospice businesses which we still operate today?

    Let’s face it, you need hands on, ongoing training and support throughout this process. Flying to Florida, Texas, or Utah for 3 days of “how to be a hospice boss boot camp training” that you will never attend again is not going to cut it and it’s not what you need. You need a hand holding approach through the entire process of startup.

    Home Care Business
    Meet Our Team | Certified Homecare Consulting | February 2020
    Certified Homecare Consulting's Google Reviews

    Other Home Health Care Consultants show you Google reviews from folks who only attended a training seminar, and in most cases, a free training seminar. It is a very dirty trick used to deceive you. They offer cheap or free trainings, take photos of the attendees, then ask all of the attendees to leave a Google review while still in the class. This is why our competitors reviews are in batches and mostly on the same day and time. Please do not waste your money with these home health care consultants – they have never owned or operated a home care or home health care business of their own. 

    What a Great Company!!! Great Service and Support. Walked me through every step of survey prep, including a very informative mock survey! They made sure we were ready…and we passed with flying colors! Always available and very knowledgable, whether it is a policy question or CMS guidelines. CHC is a true team who wants nothing but to help their clients succeed. I am so happy to have CHC in my corner!!
    Kristen R.
    Kristen R.
    Certified Home Care Consulting offers a comprehensive program for new Start up organizations. In my experience, the program has assisted many organizations in navigating the process of preparing for survey. Their team offers assistance at every turn to allow the agencies to reach a successful out come with the survey process. If any questions arise, they are always there to assist with questions. I would strongly recommend them to any organization that is starting a business as well as those looking for comprehensive policies and ongoing surveys. They offer updates in compliance with industry changes.
    martha C.
    martha C.
    I want to thank the Certified Home Care Consulting Team for their guidance and support. They truly are a 5 star company. In an era of so much Information we can get lost in the amidst of it all, but it’s good to know that you have a well Informed and educated team to guide you along the way. I did a whole lot of research on multiple companies before deciding on this one; I believe I made one of the best decisions ever, I have no regrets. The day of my survey, the surveyor asked if I used a consultant to assist me with my company and I replied yes, her response was “well from my experience 99% of the time consultants don’t know what they are doing themselves”. When the Survey was over she told me you got a good one. ☺️ She was so impressed and blown away by every detail, a perfect survey. Praise the Lord! 🙌 I truly couldn’t have done it without their assistance. They are worth every penny. I will definitely recommend them and keep them in my back pocket for when it’s time for my company to expand. Thank you Team.
    Karen G.
    Karen G.
    We purchased policies and procedures for our Texas home health care agency on 12/2/2020. The policies and procedures were far better than I could have expected. Everything is easy to navigate and modernized. Our Clinical Director and Administrator are very happy. Thank you Certified.
    Edward V.
    Edward V.
    I want to start by saying I hate writing reviews and I never do them. But I wanted to take the time to commend both Scott and Bridget for their professionalism. I started working with Scott in December questioning him on every aspect of the business. Scott was incredibly knowledgeable and patient even when I called him on multiple occasion asking him the same questions. I am now in the process of working with Bridget to get my agency up and running and I can say there is never a time that you reach out to her that she does not have answers for you. They have a great staff and should be applauded for their attention to detail.
    Winsome B.
    Winsome B.
    I just had to reach back out to you now that I have my finished product in hand… and I must say I am super impressed!!!! Honestly didn’t know what to expect and the entire package is SUPER HELPFUL AND USER FRIENDLY! As I was in awe of the 12lb box of paperwork, and then again at the number of folders and files… I WAS EVEN MORE SHOCKED AND IMPRESSED WITH THE EXTRAS ON THE FLASHDRIVE!! I’ve been calling my business partner every time I discover one more cool helping tool you guys provided! I feel like this was the best $2000 I’ve invested thus far! 🙂🙃🙂On top of it all I do believe you guys have set me on my way to a properly run agency and I feel confident in the materials!!!Thank you BUNCHES!!!P.S.Scott provided me a comfort of trustworthiness and commitment to seeing us customers thrive and make it from the beginning! He was a friendly personable voice…And I did get replies along the way as I requested!!
    Kendra C.
    Kendra C.
    I can’t applaud Certified Homecare Consultants enough for all they done to get my business up and running. They made the process a walk in the park for my Dad and I. I can’t thank Scott and Roxanne enough for all they’ve done..Not one time did they seem like any of my questions were irrelevant. They were always eager to help. I highly recommend this company. They are second to none.
    Crystal P.
    Crystal P.
    Certified home are consulting is the epitome of great service. You won’t find a better consulting service for your homecare business. From start to finish, their team is knowledgeable and very nice. They have answers to all your questions. They file all your documents, provide policies and procedures, and supply a to-do list that helps finalize your business in a few easy steps.They have a great team!! Thank you certified for your awesome efforts!!!!
    Arin B.
    Arin B.
    Can’t say enough good things about this company and especially about Roxanne! She was just great at helping us meet deadlines, get paperwork right, and following up at every step of the process. I hope her employers know how great of an employee they have in her. Thanks again Roxanne!
    Jake T
    Jake T
    We have partnered with Certified Homecare Consulting (CHC) for years with confidence. We refer our existing clients and people that call our office that want to get their home care and home heath care licenses. Our go to company to refer people is CHC, no matter where the caller is located. We believe in CHC licensing programs, professionalism and ability to follow through and produce a license. We have not been disappointed and neither have the people we have referred.
    Care Enterprise, L.
    Care Enterprise, L.
    I have gone through CHC to help open up Vineyard Home Health LLC in Waxahachie, Texas. I chose CHC because of the speedy communication. These guys have always been there to answer my questions and have really been an instrument in helping me open the agency. I would recommend them to anyone looking to open their own agency.
    Jake H.
    Jake H.
    Starting a brand-new company is challenging and you will need a very experience, qualify, and professional consulting agency to help you get through the process. I am grateful to God that I choose CHC to help me get through those difficult potholes with easy, also to Taylour Holden for her superb marketing skills.CHC has a very experienced, qualified and professional team that will help you successfully build your company. They are very friendly, knowledgeable, and are ever ready to help. I have absolutely NO regrets choosing and working with any of them and at every step of the process.Words are not enough to express how happy and grateful I am towards working with each and every one of you especially to Michael the brain that designed and built my beautiful website, business cards and brochures, Theresa, Chris, Roxanne, my license crew; beautiful souls, and Starsha, Katie, Kathleen and Steve, these are excellent professionals. They always kept me informed.I will recommend them to anybody especially if you have little or no knowledge starting up a company or confuse on where to start. They will guide you through every step of the way and they will take you as family and treat you with respect.May God reward you all for all you did for me and my company! I am appreciative.Thank you and Stay safe.
    Stella O.
    Stella O.
    For anyone wanting to start their own home care agency, it is near impossible to do on your own. CHC was our first choice for professional and knowledgeable help. From the very first call to the final survey, they were there to assist, and guide us through the entire process.We would like to thank the entire staff for making this an enjoyable experience, we are confident as we move forward with our new business venture to have the continued help and support to be successful from CHC. Let them get you started today!Many Thanks again. Melissa Ellisor LLC
    Arthur E.
    Arthur E.
    I want to personally take the time and thank the incredible individuals working at CHC for all their tireless assistance! It was an incredible experience from start to finish! I would highly recommend this company to anyone interested in starting a home care agency! You won’t regret it!
    Patrick C.
    Patrick C.
    We are a very new customer and just signed our contract with CHH. However we have been contacting CHH for different reason & many questions and concerns since April . Mr. Scott Smith had been patiently our supportand our mentor .He is very knowledgeable & informative . I m sure other staff will be as great as he is & hopefully all the steps will be accomplish smoothly & professionally and we will open our center soon .Thank you to all the staffs and supports .
    Farah A.
    Farah A.
    Certified Homecare Consulting has held our hand through the entire licensing and accreditation process from the very beginning. They made sure that we always felt comforted through what is otherwise an extremely stressful and uncertain time. Steve Goss assured us from the start that they would get us licensed to operate, and kept his word the entire way. Terry and Chris spent countless hours on the phone with me, answering my million questions and educating me on how to operate this new business that I had no idea about. The level of care and attention they have given my company was immeasurably vital to successfully becoming licensed and passing my survey. I recommend this service to anyone who is nervous about opening a home care agency, because without them, I would not have had the guts, knowledge, or ability to do this on my own. Thank you team!
    Kristina D.
    Kristina D.
    Our company opted for policies manuals through CHC and they did an amazing job putting it together. Kathleen is an expert in guiding through the manual and patiently explained and educated all queries during the call. I’m certain that this was a right choice and I would definitely recommend CHC to others
    Roshan D.
    Roshan D.
    Certified Home Care Consulting and second to none. They helped me establish and re-establish three of my homecare agencies in three different states. Their customer service is phominal and their expertise is unmatched. I work with several homecare consulting company and they do not compare to Certified Home Care Consulting. If you want the job done right it would behoove you to obtain CHCC!Dr. Spears
    Dr. Cedrick S.
    Dr. Cedrick S.
    It’s been a genuine pleasure to do business with the team at Certified Homecare Consulting! Everyone I’ve worked with has been so knowledgeable about the entire process from start to finish. I definitely recommend going with them to get started in health care! A little expensive, but worth the cost to have worked with such thorough professionals in reaching my goals!
    SP V.
    SP V.

    Testimonials

    There is no wonder why we have a 5 Star rating with nearly all our clients. When you choose Certified Homecare Consulting, you are choosing a company providing you with the same efforts, support, and services we provide to the very same agencies we own and operate.  Here are what just a few of our clients have to say…

    Home Care Business

    “Working with Certified Home Care Consulting and Steve Goss has been a tremendous blessing to my life and to my agencies, Quality Personal Care Inc. I have a great amount of knowledge in the Homecare industry but I would not have been able to expand as quickly as I have if I did not receive the expertise and help that I received from Certified Home Care Consulting!

    Any Home Health Care, Home Care Agency, etc. looking to start a new agency or expand their existing agency, I highly recommend Certified Home Care Consulting. They are truly worth their weight in gold!

    Be blessed, be bold, and be brilliant!”

    Dr. Cedrick Spears, Owner, Quality Personal Care

    Home Care Business

    “Our experience was unique; we were happy to have the guidance your team supplied. Not knowing the process and what to do or how to do it, we were lost in the beginning. Having the consulting service team working with us, we were able to complete what we set out to do. Thank you to everyone that helped us through the process.”

    Barbara & Rose Talbot, Owners, Ample Care LLC

    Home Care Business

    “We are just getting ready to open. Certified did a great job getting us up and ready to open. There are other companies like yours, but they are much more expensive. I am sure they can’t be as good as your company. I am very thankful I didn’t get sucked into a franchise. They want 35 to 50 thousand in franchise fees & they sell you air and zip codes with 20,000 people. If you want to expand then you pay another franchise fee. On top of that you pay them 5 to 6 per cent on gross sales forever.

    I would advise anyone thinking of getting into this business to hire your firm.”

    Bill Thrush, Owner, A Better Life Senior Care

    Home Care Business

    I feel privileged to write a reference letter for Certified Homecare Consulting. Golden Age Home Health was not only pleased but also impressed with both the methodology approach and the quality of its consultants, as they guided us through the entire accreditation process. They were very thorough and flexible in developing a plan that met our needs and unique requirements. I was most impressed by Lorraine’s Consummate Business Technique & Mercy’s due diligence in not only explaining policy and clinical procedure but also for her patience and unwavering professional support! Last and indeed not the least I would like to extend a vote of thanks and appreciation to Laurie for your refined & professional approach while responding to queries regarding our Agency’s specific CHAP visitation. Golden Age benefited from your Clinical Acumen, and so will your other clients! Without a shadow of doubt, Certified Homecare Consulting is the way to GO!!!

    Thuku Kamau, Chairman, Golden Age Home Health LLC

    Home Care Business

    “I highly recommend Certified Home Care (CHC) to help with health care licensing. From day one, their staff has been very professional and more important knowledgeable regarding home health from a business and legal perspective. I have recommended CHC to several friends and others who are looking to start a home health care business.

    Certified Home Care truly made the process of starting a home care business easier. Their strong team was always eager to help and guided me step by step. I am grateful for the partnership.”

    Daniel Harris, Owner, Celestial Home Care Inc.

    Home Care Business

    “My experience as a customer of Certified Homecare Consulting has been great, especially with the mock survey and clinical advice. I get responses to our clinical question immediately. Customer service is the best, everyone is professional and friendly. The Medicare certification process was excellent and less than one year after I started admitting patients I was certified with Medicare. I will continue having Certified Homecare Consulting do mock surveys for our agency, because when CHAP surveyed my agency we did awesome. A Special Thanks to Starsha and Sue G for the amazing Mock survey.

    If you ever in need of consultation I advise you to give them a call. As long you follow their advice you will do excellent too.”

    Ruth Chabot, Owner, Uniting With You Home Care

    Home Care Business

    “Certified Homecare Consulting were incredible and excellent at what they do. If you are looking for experts on Medicare Accreditation and Certification, look no further. We could not have achieved accreditation with ALMOST NO Deficiency without them. They are very informative, effective and knowledgeable and provide a level of professionalism that is very hard to find. They worked with us every step of the way in providing the assistance we needed in order to stay in compliance with CHAP requirement…from the training, the Policies and Procedures Manual, Self-study materials and eventual Mock survey. They know their stuff and that made it a lot easier for us to go through the accreditation process successfully. It is also very comforting to know that Certified Homecare is always available when you need them in providing any support and help after accreditation. Our special thanks to Rena, the HR guru. She was tough on our organization but for a very good reason. She truly cares for our success. We are completely satisfied and will not hesitate to recommend them to anyone considering or in the process of starting a home healthcare agency.”

    Manny Ejiofor, CEO, Vine Homecare & Staffing

    Home Care Business

    “I want to personally take the time and thank the incredible individuals working at CHC for all their tireless assistance! It was an incredible experience from start to finish! I would highly recommend this company to anyone interested in starting a home care agency! You won’t regret it!”

    Patrick Cadet, CEO, SPS Home Health Services, Inc. 

    Home Care Business

    “Certified Homecare Consulting has held our hand through the entire licensing and accreditation process from the very beginning. They made sure that we always felt comforted through what is otherwise an extremely stressful and uncertain time. Steve Goss assured us from the start that they would get us licensed to operate and kept his word the entire way. Terry and Chris spent countless hours on the phone with me, answering my million questions and educating me on how to operate this new business that I had no idea about. The level of care and attention they have given my company was immeasurably vital to successfully becoming licensed and passing my survey. I recommend this service to anyone who is nervous about opening a home care agency, because without them, I would not have had the guts, knowledge, or ability to do this on my own. Thank you, team!”

    Kristina De-Levi, CEO, Home Assist Healthcare Services

    Home Care Business

    “Thank you, Certified Homecare Consulting, for your support with starting up my business. Your staff has been amazing and wonderful during this process. You have a very professional and talented team of people, and it’s been a pleasure working with them. Your continued support is also very appreciated. Thank you!”

    Shamila Saeed, CEO, My Care, LLC

    Home Care Business

    “I had a great experience with Certified Homecare throughout the whole certification process. The entire knowledgeable team was helpful walking me through the whole process. I couldn’t have asked for more in a team of consultants.”

    Stephen Wanjira, Owner, Afya Home Care LLC Lawrence, MA

    Home Care Business

    I wanted to take a moment to Thank you, Terri and Starsha for your thorough and professional approach. Each of you were very knowledgeable, approachable and a pleasure to work with. Each of us at Harborside agree that the money was well spent as the mock survey process and documented results have assisted us in preparing for our survey. Thank you”

    Sylvie Hornor, RN Clinical Service Director, Harborside Hospice, LLC

    Home Care Business

    “If you ever in need of consultation I advise you to give them a call. As long you follow their advice you will do excellent too.”

    Shannon McDuffie, CEO, Diamond Home Care of VA

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