Hospice Policy and Procedure Manuals
Hospice policies and procedures customized for your Hospice Agency and Guaranteed to pass State Hospice License and CHAP Accreditation or ACHC Accreditation Medicare Surveys. Lifetime updates at no extra charge, for as long as you own your agency.

Hospice Policies & Procedures vary – they are not all created equal. Each State, Accrediting Body, etc. have their own set of standards to adhere to. It is important to distinguish every factor. You will not get far if your policies and procedures are not customized to meet these requirements.
We guarantee your hospice policies and procedures will meet all of the requirements necessary to provide hospice services in your State, as well as guaranteeing your State Hospice License and Medicare Accreditation. Our hospice policies and procedures are also completely customized for your hospice agency and will include all your agency specific and relevant details. These are top notch (thanks to our team) – and you can’t beat our guarantee.
Our hospice policies and procedures are professionally designed, edited, printed, and shipped to you in hard copy and USB in Microsoft Word format.
The Personnel Manual provides you with hospice policies that assure your hospice agency will be in compliance with all federal hiring requirements as well as your states hiring requirements. All policies, hiring documents, job descriptions, evaluations, employee handbook are included. A USB with all documents in Microsoft Word format is also included for easy document customization.
The Administrative Manual provides hospice policies that will allow you to be in compliance with contract language in any state. All hospice policies and forms are included. A USB with all documents in Microsoft Word is also included for you to be able to easily customize your documents and forms.
A complete set of all hospice policy and procedure manuals with CHAP or ACHC compliant policies and procedures for your hospice or home health care agency are also available. This set of hospice policies is designed to meet all the rigorous standards of CHAP and ACHC accreditation and Medicare Conditions of Participation (COP).
Each hospice manual comes with policies and associated forms, budget, templates for Board of Director meetings, Start of Care documents, Sales programs and tips, Material Data Sheets for basic, common office products, HR tracking tools, benefit accrual templates, Medicare Conditions of Participation. Literally, everything you need for your hospice agency.
The Company Book is designed as a specialized tabulation system allowing you to stay organized with all your hospice license applications, approvals and communications. One place for everything!
Contact Us
What is stopping you from getting your hospice license and starting your hospice business?
Seriously, what’s stopping you? Call us today and let’s talk it over.
We are not a hospice franchise and do not charge franchise or ongoing fees.
Hospice Business Development Training
You will receive Hospice Business training and ongoing support from our team of hospice business experts for the lifetime of your hospice agency. We will train, teach, and guide you and your clinical team through the process and will always be here to take your call once you are up and running. And who better to teach you than a company who has helped guide so many successful hospice businesses, let alone, our very own hospice businesses which we still operate today?
Hospice Business Operations Training & Support
Our home health care & hospice marketing training program is available on demand. Learn how to acquire new patient referral sources. Our home health care marketing training program is available on demand for home health care, hospice, and hospice businesses. You will have access to our video data base which includes dozens of hours of home health care, hospice, and hospice marketing, operations and business development training. You and your staff do not have to travel. Simply sign in from your computer and learn.
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We complete all of the applications and paperwork needed to start your business and hospice agency
We will setup your hospice business structure on your behalf (Sole proprietor, Partnership, Limited Liability Company, S Corporation, C Corporation).
We will obtain the Federal Employer Identification Number for your hospice business.
We will obtain an NPI number for your hospice business.
We will complete all State filing requirements in your State and complete all the paperwork requirements necessary to start your hospice business and obtain your State Hospice License. Some States refer to this license by different names, and some states have separate license requirements for non-medical hospice and separately distinguish personal care, companion care, and similar but different non-medical hospice services. We know the options and process of starting a hospice business in each state, so don’t worry. WE GUARANTEE YOUR HOSPICE BUSINESS LICENSE!
Starting a hospice business, especially when there is licensure and survey required, can become a daunting task. Let us take away all the guesswork and do it for you!
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Guaranteed Hospice License: Get a Hospice License in your State
Certified Homecare Consulting guarantees your hospice agency will get a hospice license in your State using our services.
We know the hospice license and hospice license process in every state. Call us today.
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Medicare Enrollment, Accreditation, & Mock Survey
We get our clients CHAP or ACHC Accredited and Medicare Certified, guaranteed.
We almost literally hold your hand through the process of Accreditation, once again, completing every form and legal document on your behalf while coaching and walking you and your team throughout the Accreditation process.
For all clients proceeding with Medicare Accreditation, it is an absolute must that we visit you onsite to conduct a mock audit.
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Hospice Policies and Procedures (hard copy & electronic copy) for your hospice business
This is very important. Hospice Policies & Procedures vary – they are not all created equal. Each State, Medicaid Program, Accrediting Body, etc. have their own set of standards to adhere to. It is important to distinguish every factor. Your hospice business will not get far if your hospice policies and procedures are not customized to meet these requirements.
We guarantee your hospice policies and procedures will meet all of the requirements necessary to provide hospice services in your State, as well as guaranteeing your State Hospice License and Medicare or Private Duty Accreditation should you choose to go that route. Our hospice policies and procedures are also completely customized for your hospice agency and will include all your agency specific and relevant details.
Our hospice policies and procedures are professionally designed, edited, printed and shipped to you in hard copy and USB in Microsoft Word format.
Lifetime updates at no extra charge, for as long as you own your agency!
For those who understand that it is their responsibility to keep their policies and procedures updated to meet State and Federal regulations, this is huge.
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Every form and document you need to operate your hospice business
Literally, everything you need.
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Human Resources setup for your hospice business
Including but not limited to one on one hospice training, video training, and customized high-quality documents developing all aspects of your hospice businesses human resource department. Literally, all the same documents we use to operate our own hospice businesses (but customized for your hospice business). Nothing is missing.
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Marketing: Logo, Website Development, Business Cards, Brochures, Name Badges, etc.
Logo Creation – Your logo will be customized just for you by one of our expert web designers. Nothing about our processes is cookie cutter, we nurture your brand completely from scratch, with your input.
Brochure Design – You will receive 1000 professionally designed, high quality, glossy brochures, customized for your hospice agency. These are professionally designed and printed trifold brochures.
Business Cards – You will receive 1000 professionally designed, high quality, glossy business cards, customized for your hospice agency. These are not vista print cards; they are high quality and customized for you.
Professionally Designed Website – Your professionally designed website will be designed, developed, optimized and launched to guarantee placement in all search engines within the world wide web (WWW). Your website will be desktop, mobile and tablet compatible including SEO meta tags, search engine submission, etc. and also includes professional email addresses @yourwebsite.com (example), high resolution health care images, social icons and linking, a Google map widget, daily malware scans and much more.
Hospice Business Development Training
A word of caution about marketing and promises…
We are going to build you a beautiful website that gets the job done. It’s going to look great, and you’re going to have input. We even make sure that your website is found on Google, Yahoo, Bing, and every other search engine. But please listen, as this is very important – no one can guarantee you will be on the first page of Google unless you are paying Google Ads. Do not waste money on SEO as a new agency.
Google Places, Facebook, Google Ads, and referral sites in some markets – this is where you spend money online. The hard work and the real reward are earned face to face through grassroots, on the ground marketing to patients and referral sources. We teach this in our training.
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Training: Operations & Business Development Training
You will have access to our video database. You and your staff do not have to travel. Simply sign in from your computer and learn.
Hospice Operations: More than 6 hours covering Licensing, Policies, HR, Client Services, and Infection Control as follows: Licensing: Basic Requirements, Responsibilities of Agency, Application Process/State Licensure, App Review Phase by State, Ongoing Responsibilities Post Licensure. Policies and Procedures, Human Resources & Personnel Files: Postings in Office, Personnel Forms and Requirements, Contracted Employees (1099 or Staffing agency), Background Checks/Fingerprinting, Personnel Policies, ADA, Orientation, Competency Testing, In-Service, Performance Evaluation, ID Badges, Leave Types, Wages/Vacation. Client Services: Acceptance of Clients, Coordination of Services, Client Service Policy, Intake Process, Scope of Services, Admission Documentation, Assessments, Service Plan, Client Records, Discharge Planning, Emergency Services. Infection Control: Employee Infection Log, Outcome Measures, Infection Control w/Employees, Exposure Control Plan, Client Family Training, Infection Monitoring, Management of Infections, Infection Control: Work Environment, Hand Hygiene, Biohazard Waste.
Marketing & Business Development: More than 6 hours, 36 video series covering approach to thinking, services, who needs services, staff, how to get paid, where to find clients & patients, agency fundamentals, where to begin, business plan, strategy, human resources, IT, Accounting, Goals, Milestones, Sales and Marketing Plan, Standing Out, Paid Advertising, Places to Market and Network, Ways to Communicate, Sales Plan & Strategy, Where are we marketing, Plan Strategy and Implementation, and many other videos.
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Ongoing Support
We walk you through the entire process of starting your hospice business and guarantee your licensure and startup. We walk you through your policies and procedures and offer support and take your calls for as long as you own your hospice business.
Certified Homecare Consulting Reviews
Our reviews are from real clients who have used and continue to use our services.
I would highly recommend them to anyone seeking expert guidance and support. They are a true partner and a valuable asset to any organization
I called a number I didn’t recognize. The number is CHC far away in the East of America, while I was in the West.
A gentle woman answered the phone, from her voice I was sure she was a wise woman, she is Amy Wise from CHC. Since then every night there is no doubt like I get medicine from that sound, like a bright bright light. I don’t want to lose that light. From the beginning of our conversation, I decided that I am sure After darkness there will be light to shine in my life. It was proven… Last week that light became a reality lamp. That the team from CHC didn’t work hard BUT WORKED SMART!!, creating a lamp that I was looking for.
Of course I miss Alison, replaced by Donna full of patience in dealing with my darkness. Tristan is very patient in serving anything for me 👍🏾 Jack gave me the confidence to run this business, I have real hope. And Susan Weber and Katia Pierre she was gave me very details explanations. I remember a wise coach who gave me training👍🏾💚And of course, Roxanne was the one who convinced me that the light would shine💚😓, let me shed a tear😓🙏Forgive me if there are names I didn’t mention.
I don’t know how to thank you… Thank you to CHC, this strong and wise team🙏👍🏾 I don’t want to lose you all💚Thank you.. thank you for all of you💚💚
I recently had the pleasure of working with Jewel Lackey for home care consulting, and I couldn’t be more satisfied with the experience. From the very beginning, Jewel was incredibly responsive, promptly addressing all my inquiries and concerns. Her attentiveness made the entire process smooth and stress-free.
Beyond her responsiveness, Jewel has proven to be exceptionally helpful. She took the time to understand my specific needs and provided tailored advice that genuinely made a difference. Her expertise in home care is evident, and I appreciated her willingness to go the extra mile to ensure I had all the information I needed.
If you’re looking for a knowledgeable and supportive home care consultant, I highly recommend Jewel Lackey. Her dedication to her clients is truly commendable!
It was indeed great working with you!
From Divine Serenity Home Health LLC
Certified Consult has a team of friendly and knowledgeable staff, who are always ready to assist whenever you need help with specific information or recommendation.
The team goes above and beyond to ensure that you find whatever you need to make the very complex process of setting up your agency easy.
I cannot recommend them enough.
From the beginning of the process everything was very easy since they have a lot of experience in everything that is required for their company to function without any type of inconvenience, my company has been operating for 4 years and until now our business has worked perfectly.
I had a very good experience working with your wonderful staffs Amy Wise, Kalli Seger, and Tristan Squeri. They are very pleasant and, professional. I appreciate all of their hard work an professionalism.
Thank you
Fatou Balde
Update 11/6/23:
I want to thank Sue for all her help in helping us get our Medicare accreditation. It was a lot of work but with Sue guiding us all the way and answering our questions we were able to achieve our goal. Thank you so much for your help.
Thanks,
Diogenes