Home Care Policy and Procedure Manuals

I definitely had a great experience when I got the package. I think that my brochures and business cards was beautiful, my website and all the work put in for my policy was wonderful.

Certified Homecare was instrumental in helping me start my first company. Their team guided me through the entire process with clarity and professionalism, making what could have been overwhelming feel smooth and manageable. They were responsive, knowledgeable, and truly supportive every step of the way. I highly recommend them to anyone looking to start their own home care business.

Excellent service. The team was professional, knowledgeable and guided me through licensing, compliance and policies with ease. They made a complex process simple and provided valuable advice for running my agency efficiently. Highly recommend for anyone needing home care consulting support.

We had a great experience with Certified Homecare Consulting. The team is professional, dependable, and genuinely follows through on everything they say they will do. Thank you to Sal and the entire team. I couldn’t be more appreciative of the support and guidance I received and continue to receive.

I had a prior issue with NY business but Mr. Steve and Mr. Sal came through and helped me get all started with new location in SC when I moved to different state to try over. I would also like to thank Roxanne in helping me through it as well. Thank you all staff for your help.

Tri-state nursing referred us to this fantastic health facility. Our family was overly pleased and we’ll always use them and recommend them. Could not have asked for a better experience. Everyone should love their patients as their own family, and our family felt as though every staff member here Did just that. God Bless The Wilson’s

I was very skeptical concerning the Policies and Procedures being within guidlines for the state I live in. The team reassured that Certified Homecare Consulting follows all rules and regulations when writing the policies and procedures. I called several times because I was nervous but overall when I received the package; I screamed and fell in love with the colors, the font and most important the Policies and Procedures. Will be contact for services.

I had a wonderful experience training with Susan in July 2025. She was so helpful, informative and a wealth of knowledge. I highly recommend anyone to look into this company.

Working with Sue, Starsha, and the entire clinical consulting team at Certified Homecare Consulting has been an exceptional experience. They were always readily available to answer every question we had and were a true pleasure to work with throughout the process. The team demonstrated impressive knowledge and competence in every aspect, which gave us great confidence. Their responsiveness to all our outreach—whether big or small—was outstanding. I highly recommend their services to anyone in the homecare industry looking for reliable, expert guidance.

I had the pleasure of working with Certified Homecare Consultant. The team is not only knowledgeable but also incredibly compassionate, making the entire process feel personal and tailored to our needs. I highly recommend Certified Homecare Consultant to anyone in need of homecare services. A special shoutout goes to Susan G from the Clinical team! Her professionalism and dedication to patient care truly set her apart. Susan took the time to address all our concerns, providing insightful guidance and support that made a significant difference in our experience. Her expertise and warm demeanor helped us navigate the complexities of homecare with confidence.

I cannot say enough great things about my experience with Certified Homecare Consulting. From start to finish, they guided me through every step of the home care licensing process with professionalism, expertise, and unwavering support. CA took a very long time and I was supported and reassured the entire way. Their team was incredibly knowledgeable, from Roxanne in the licensing department to everyone that assisted me along the way. They made what could have been an overwhelming process, feel manageable and even empowering. They were always responsive to my questions, provided clear direction, and ensured I had all the necessary documentation and training materials to meet compliance requirements. Thanks to their guidance, I felt confident and well-prepared during every phase of the process. I’m now fully licensed and ready to start taking clients— something I truly couldn’t have achieved without their help. If you’re looking for a dependable, experienced, and supportive partner to help you get licensed for your home care agency, I highly recommend Certified Homecare Consulting. They truly go above and beyond!

Exceptional Service from Steve Goss at Certified Home Healthcare Consultant I had the pleasure of working with Steve Goss from the sales department at Certified Home Healthcare Consultant, and I can confidently say that he exceeded all my expectations. From our very first conversation, Steve was knowledgeable, professional, and genuinely committed to helping me navigate the complex process of launching a home healthcare agency.

If it weren’t for Susan G., I likely would have canceled my contract—I initially did not feel supported. However, everything changed for the better once Susan was assigned to us. Her expertise, responsiveness, and genuine commitment made a world of difference. I also had the pleasure of working with Starsha M., whose email communication was consistently professional and courteous. When she joined Susan for a mock survey, the experience was truly eye-opening. Starsha took the time to explain everything thoroughly and with great patience. Her calm and reassuring demeanor was incredibly helpful throughout the process. Together, Susan and Starsha make an outstanding team—knowledgeable, supportive, and a true asset to this consulting firm. If you’re considering working with them, I highly recommend requesting to work with both of these incredible professionals.

I want to thank everyone at certified home care consulting for helping us establish our home care business. We had a lot of staffing challenges but they were patient with us despite our staff changes and made sure everything worked out as it should. We are now licensed and seeing patients.

Certified helped us start our home care business in Bergen County. We couldn’t be happier with the results. Thank you so much to the Certified team, especially Roxanne and Katia who assisted us with our license and accreditation.

We have been working with Certfied Homecare Consulting since 2018 and they have provided phenomenal service from the beginning! Their Team is knowledgeable in every department and got our Company Approved to do business including all the necessary tools to stay in business! Thanks Trillions Certified Homecare Consulting for your professionalism, service, and guidance you provide to your Clients, everyday! ☺️

We are incredibly grateful to Ms. Susan Guertin, a wonderful mentor, and the Certified Homecare Consulting (CHC) team for their exceptional support during our agency setup and ACHC accreditation. Their guidance and expertise were invaluable, helping us achieve our goals and enhance our operational knowledge. I highly recommend them to anyone seeking a dedicated agency consultant and trustworthy partner for success. Charles O. Owner/Manager, EverVital Care LLC

Susan was wonderful to work with today. We gained so much knowledge through her expertise. She walked us through the survey process step by step. I am much more prepared than I was yesterday. Thankful that she will “hold our hand” for the next few months as we continue to move towards Medicare certification. She has been a delightful person to work with- she instills confidence and guides with a wealth of wisdom from experience. I cannot recommend her enough!!! Today was a positive day and I feel like the little engine that could… “I think I can… I know I can.” A million thanks for your help.

I can't express enough how incredible Sue Guertin RN from Certified Home Care Consulting has been in guiding and supporting our team. Her expertise and dedication have made a significant difference in our approach to home health care. She goes above and beyond to ensure that we have the knowledge and resources needed to succeed, and her insights have been invaluable. Sue is so responsive to our all our questions and we know that we can count on her at all times. She is the kind of person that you want to be on your team. She truly is phenomenal! We are so grateful for her and her team for the support and guidance.

I have been working with Katia and Starsha for couple of years now and they are absolutely amazing to work with. They are very helpful, responsive and give a great advice on the whole process. They will guide you through the whole process. I definitely recommend to work with them. 10/10

Sue and Sue were great when it came to getting accredited towards the end of the process. When things did not go as expected with other employees, I contacted Sal the owner and he was always impeccable with his integrity and prompt to solve the issues

"I had the pleasure of working with Susan Guertin and Starsha McGillcuddy from CAC and I must say, it was an exceptional experience. Susan and Starsha are outstanding professional with a deep understanding of the industry and a keen eye for detail. I would highly recommend them to anyone seeking expert guidance and support. They are a true partner and a valuable asset to any organization

One day I was in the dark, I tried to look for a light, it turned out that the light I found was a light that would illuminate my life for the rest of my life. I called a number I didn't recognize. The number is CHC far away in the East of America, while I was in the West. A gentle woman answered the phone, from her voice I was sure she was a wise woman, she is Amy Wise from CHC. Since then every night there is no doubt like I get medicine from that sound, like a bright bright light. I don't want to lose that light. From the beginning of our conversation, I decided that I am sure After darkness there will be light to shine in my life. It was proven… Last week that light became a reality lamp. That the team from CHC didn't work hard BUT WORKED SMART!!, creating a lamp that I was looking for. Of course I miss Alison, replaced by Donna full of patience in dealing with my darkness. Tristan is very patient in serving anything for me 👍🏾 Jack gave me the confidence to run this business, I have real hope. And Susan Weber and Katia Pierre she was gave me very details explanations. I remember a wise coach who gave me training👍🏾💚And of course, Roxanne was the one who convinced me that the light would shine💚😓, let me shed a tear😓🙏Forgive me if there are names I didn't mention. I don't know how to thank you… Thank you to CHC, this strong and wise team🙏👍🏾 I don't want to lose you all💚Thank you.. thank you for all of you💚💚

Thank you Starsha, Katia and the rest of the team at Certified consultants for your help with setting up our company, license and accreditation process! The staff is available and resourceful with answering all our questions.

**Review for Jewel Lackey – Home Care Consulting** I recently had the pleasure of working with Jewel Lackey for home care consulting, and I couldn't be more satisfied with the experience. From the very beginning, Jewel was incredibly responsive, promptly addressing all my inquiries and concerns. Her attentiveness made the entire process smooth and stress-free. Beyond her responsiveness, Jewel has proven to be exceptionally helpful. She took the time to understand my specific needs and provided tailored advice that genuinely made a difference. Her expertise in home care is evident, and I appreciated her willingness to go the extra mile to ensure I had all the information I needed. If you're looking for a knowledgeable and supportive home care consultant, I highly recommend Jewel Lackey. Her dedication to her clients is truly commendable!

Working with Mrs. Susan Guertin has been incredibly helpful; giving her expertise and technical knowledge, we have been able to navigate through our mock survey. Not only that, but Mrs. Guertin has also provided us a clear directive plan of action that will prepare us for the accrediting survey. It was indeed great working with you! From Divine Serenity Home Health LLC

We have been satisfied with their services so far. We have been specifically pleased with Sue our clinical specialists. She responded so quickly and was wealth of knowledge for us during our start up. Highly recommend!

The Accreditation process has been a rough and not to pleasant one until we meet Susan, she has been so fantastic in training, assisting, reviewing and guiding us through the process. The experience with her has been so wonderful. We really appreciate having her on our team.