Home Care Policy and Procedure Manuals

We are incredibly grateful to Ms. Susan Guertin, a wonderful mentor, and the Certified Homecare Consulting (CHC) team for their exceptional support during our agency setup and ACHC accreditation. Their guidance and expertise were invaluable, helping us achieve our goals and enhance our operational knowledge. I highly recommend them to anyone seeking a dedicated agency consultant and trustworthy partner for success.

Charles O.
Owner/Manager, EverVital Care LLC

Susan was wonderful to work with today. We gained so much knowledge through her expertise. She walked us through the survey process step by step. I am much more prepared than I was yesterday. Thankful that she will “hold our hand” for the next few months as we continue to move towards Medicare certification. She has been a delightful person to work with- she instills confidence and guides with a wealth of wisdom from experience. I cannot recommend her enough!!! Today was a positive day and I feel like the little engine that could… “I think I can… I know I can.” A million thanks for your help.

I can’t express enough how incredible Sue Guertin RN from Certified Home Care Consulting has been in guiding and supporting our team. Her expertise and dedication have made a significant difference in our approach to home health care. She goes above and beyond to ensure that we have the knowledge and resources needed to succeed, and her insights have been invaluable. Sue is so responsive to our all our questions and we know that we can count on her at all times. She is the kind of person that you want to be on your team. She truly is phenomenal! We are so grateful for her and her team for the support and guidance.

I have been working with Katia and Starsha for couple of years now and they are absolutely amazing to work with. They are very helpful, responsive and give a great advice on the whole process. They will guide you through the whole process. I definitely recommend to work with them. 10/10

Sue and Sue were great when it came to getting accredited towards the end of the process. When things did not go as expected with other employees, I contacted Sal the owner and he was always impeccable with his integrity and prompt to solve the issues

“I had the pleasure of working with Susan Guertin and Starsha McGillcuddy from CAC and I must say, it was an exceptional experience. Susan and Starsha are outstanding professional with a deep understanding of the industry and a keen eye for detail.

I would highly recommend them to anyone seeking expert guidance and support. They are a true partner and a valuable asset to any organization

One day I was in the dark, I tried to look for a light, it turned out that the light I found was a light that would illuminate my life for the rest of my life.
I called a number I didn’t recognize. The number is CHC far away in the East of America, while I was in the West.
A gentle woman answered the phone, from her voice I was sure she was a wise woman, she is Amy Wise from CHC. Since then every night there is no doubt like I get medicine from that sound, like a bright bright light. I don’t want to lose that light. From the beginning of our conversation, I decided that I am sure After darkness there will be light to shine in my life. It was proven… Last week that light became a reality lamp. That the team from CHC didn’t work hard BUT WORKED SMART!!, creating a lamp that I was looking for.
Of course I miss Alison, replaced by Donna full of patience in dealing with my darkness. Tristan is very patient in serving anything for me 👍🏾 Jack gave me the confidence to run this business, I have real hope. And Susan Weber and Katia Pierre she was gave me very details explanations. I remember a wise coach who gave me training👍🏾💚And of course, Roxanne was the one who convinced me that the light would shine💚😓, let me shed a tear😓🙏Forgive me if there are names I didn’t mention.
I don’t know how to thank you… Thank you to CHC, this strong and wise team🙏👍🏾 I don’t want to lose you all💚Thank you.. thank you for all of you💚💚

Thank you Starsha, Katia and the rest of the team at Certified consultants for your help with setting up our company, license and accreditation process! The staff is available and resourceful with answering all our questions.

**Review for Jewel Lackey – Home Care Consulting**

I recently had the pleasure of working with Jewel Lackey for home care consulting, and I couldn’t be more satisfied with the experience. From the very beginning, Jewel was incredibly responsive, promptly addressing all my inquiries and concerns. Her attentiveness made the entire process smooth and stress-free.

Beyond her responsiveness, Jewel has proven to be exceptionally helpful. She took the time to understand my specific needs and provided tailored advice that genuinely made a difference. Her expertise in home care is evident, and I appreciated her willingness to go the extra mile to ensure I had all the information I needed.

If you’re looking for a knowledgeable and supportive home care consultant, I highly recommend Jewel Lackey. Her dedication to her clients is truly commendable!

Working with Mrs. Susan Guertin has been incredibly helpful; giving her expertise and technical knowledge, we have been able to navigate through our mock survey. Not only that, but Mrs. Guertin has also provided us a clear directive plan of action that will prepare us for the accrediting survey.

It was indeed great working with you!

From Divine Serenity Home Health LLC

We have been satisfied with their services so far. We have been specifically pleased with Sue our clinical specialists. She responded so quickly and was wealth of knowledge for us during our start up. Highly recommend!

The Accreditation process has been a rough and not to pleasant one until we meet Susan, she has been so fantastic in training, assisting, reviewing and guiding us through the process. The experience with her has been so wonderful. We really appreciate having her on our team.

Susan Guertin is absolutely wonderful. She is personable, knowledgable, kind, and so helpful. I love working with Susan. She is SO responsive with her emails no matter what day or time. She is an absolute pleasure to work with and has really turned my experience with Certified around.

Sue has been absolutely fabulous! We feel so prepared for our survey. We couldn’t have gotten this far without her. I highly recommend her consulting assistance and guidance.

Susan was very helpful at my mock survey. She is patient, answered all my questions, and was a great teacher. She comes across as someone who wants you to succeed. I highly recommend her!

Highly recommend! Support after receiving the ordered documents was outstanding. They took the time to go over questions and sort out any confusion. Appreciate the prompt response and calls. Thanks DH!

Susan was absolutely wonderful! She went above and beyond to ensure we were ready for the site survey. The most important thing was that she was always available to answer any questions. I really appreciate her and the committed she had with making sure we done well on the survey.

Great company – pulled me through during COVID and transitioned us into a successful HHA. VERY PLEASED with the consultant assigned to me – she took my success personally and followed up frequently. 10/10

Thank you, Derek, for a great presentation with attention to details covering the AFC Policy Manuals, Forms and Procedures. Moreover, thank you for including the Policy Orientation Summary.

Certified Homecare Consulting-Health Care Services is one of the best consulting services in America. They help startup companies like Adom Hospice Company based in Houston Texas, with all the necessary polices and documentation to enable us to be successful. With their guidance and materials, we successfully pass CHAPS accreditation survey. I will recommend their services to existing Home Health and Hospice companies.

Setting up my home health agency with Certified Homecare Consulting has given me a lot of inside knowledge in the home health agency business.
Certified Consult has a team of friendly and knowledgeable staff, who are always ready to assist whenever you need help with specific information or recommendation.
The team goes above and beyond to ensure that you find whatever you need to make the very complex process of setting up your agency easy.
I cannot recommend them enough.

After researching various companies to help us start our Home Care Organization, Certified Homecare Consulting was by far the most professional and took the time to be thorough about what their process looks like. They certainly did not fall short of anything they promised and made the long and daunting experience of dealing with our states (CA) DSS licensing seem truly effortless from our end.

This company is the best in the market , the costumers services is excellent, very attentive and capable, always willing to help and answer any questions o concern, I recommend this place if you need help opening your home care agency.
From the beginning of the process everything was very easy since they have a lot of experience in everything that is required for their company to function without any type of inconvenience, my company has been operating for 4 years and until now our business has worked perfectly.

Thank you Miss Susan for your guidance with the accreditation process, even though we have 20 years experience with medicare home health, we found your expertise invaluable.

To whom it may concern.
I had a very good experience working with your wonderful staffs Amy Wise, Kalli Seger, and Tristan Squeri. They are very pleasant and, professional. I appreciate all of their hard work an professionalism.

Thank you
Fatou Balde

I recently had the pleasure of working with Certified Home care Consulting and felt compelled to share my overwhelmingly positive experience. From start to finish, their team demonstrated unparalleled expertise, professionalism, and commitment to our success. Right from the initial consultation, it was evident that Certified Home care Consulting was not just focused on providing a service but on forging a true partnership. The commitment to excellence displayed by Certified Home care Consulting is reflected in the tangible results we’ve seen since implementing their recommendations. Our team feels more empowered, our processes are more streamlined, and our overall efficiency has significantly improved.In addition to their professional competence, their team is a pleasure to work with. Their positive attitude, responsiveness, and dedication to client satisfaction create a collaborative and enjoyable working relationship. I wholeheartedly recommend Certified Home care Consulting to any organization seeking top-notch consultation services. Their unwavering commitment to client success, coupled with their expertise and personable approach, makes them a valuable partner in achieving and surpassing business objectives. Thank you Katia, Roxanne, Starsha and the whole Certified Home care Team for your outstanding support and for truly making a positive impact on our organization! We look forward to continuing our successful collaboration in the future.

Had an exceptional video call to go over policies with Mr. Haddad and to go over hiring and protocols with Ms. Thompson. Each separate meeting was absolutely needed and I left the meeting eager and ready to get going with this new journey I have just begun to start! Feeling motivated and empowered. This company has been a life saver. EVERYTHING that you can need to start a business from the ground up is provided. I have been happy with them so far and would do it all over again if given the opportunity.

I am extremely happy with the help we’ve received from Certified Homecare Consulting for our home health agency. Susan, our clinical nurse consultant has been very helpful and goes above and beyond to make sure we understand how to properly document and in preparing us for the Medicare survey. She is always available to answer questions and is a great resource with her knowledge and experience. Starsha has been very helpful with our chart review and made sure that our files are in compliance and in the right order. Alison and Paige have also been helpful in this journey. I highly recommend CHC if starting an agency.

Update 11/6/23:
I want to thank Sue for all her help in helping us get our Medicare accreditation. It was a lot of work but with Sue guiding us all the way and answering our questions we were able to achieve our goal. Thank you so much for your help.

Thanks,
Diogenes

Susan G is amazing!!! She holds our hands to the entire process which we are novice at. She is not just kind to us, she is also straightforward and she makes sure we get everything done right. We can’t do without her.

I am very impressed with the amount of support that I have received from the team at Certified Homecare Consulting. I must say that Roxanne Ryder and Susan Guertin have been absolute gems! They are always prompt to respond to any questions no matter how ridiculous. Thank you a million times ladies!!

Susan G. was amazing! I came to CHC seeking ACHC accreditation with quite a few obstacles present, however she was patient and knowledgeable to help get me back on the right track. She held my hand throughout the entire process. I am truly grateful.

Good company, the staff was able to get my agency In This Together Homecare started..very nice staff always going above and beyond to help with anything needed. Very family oriented 😀