Home Care Policies and Procedures & Home Care Manuals for Your Home Care Agency
Home Care Policies and Procedures customized for your Home Care Agency and Guaranteed to pass State Home Care License and CHAP Accreditation or ACHC Accreditation Surveys. Literally, everything you need to pass survey in any state and operate your home care agency. Call us during your survey, we will consult you live. All of this is included when you purchase our policies and procedures for home care, home health care, or hospice!
Home Care Policy and Procedure Manuals
This is very important. Home Care Policies & Procedures vary – they are not all created equal. Each State, Medicaid Program, Accrediting Body, etc. have their own set of standards to adhere to. It is important to distinguish every factor within your home care policies and procedures. You will not get far if your home care policies and procedures are not customized to meet these requirements. Please do not make a rookie mistake by purchasing generic home care policies and procedures.
We guarantee your home care policies and procedures will meet all of the requirements necessary to provide home care services in your State, as well as guaranteeing your State Home Care License and Private Duty Accreditation should you choose to go that route (Medicare Accreditation only applies to Home Health Care Agencies – Call us for more information, we can help). Our home care policies and procedures are also completely customized for your home care agency and will include all your agency specific and relevant details. Franchise companies buy our home care policies and procedures manuals because our home care policies and procedures are completely customized and guaranteed.
Our home care policies and procedures are professionally designed, edited, printed and shipped to you in hard copy and USB in word and PDF format.
The Personnel Manual provides you with home care policies that assure your home care agency will be in compliance with all federal hiring requirements as well as your states hiring requirements. All policies, hiring documents, job descriptions, evaluations, employee handbook are included. A USB with all documents in MS Word and PDF formats is also included for easy document customization.
The Administrative Manual provides home care policies that will allow you to be in compliance with contract language in any state. All home care policies and forms are included. A USB with all documents in MS Word and PDF formats is also included for you to be able to easily customize your documents and forms.
A complete set of all home care policy and procedure manuals with CHAP or ACHC compliant policies and procedures for your home care or home health care agency are also available. This set of home care policies is designed to meet all the rigorous standards of CHAP and ACHC accreditation and Medicare Conditions of Participation (COP).
Each home care manual comes with policies and associated forms, budget, templates for Board of Director meetings, Start of Care documents, Sales programs and tips, Material Data Sheets for basic, common office products, HR tracking tools, benefit accrual templates, Medicare Conditions of Participation. Literally, everything you need for your home care agency.
The Company Book is designed as a specialized tabulation system allowing you to stay organized with all your home care license applications, approvals and communications. One place for everything!
Ask Us About Our Home Care Business Startup Program
No Guesswork - Fast Results - Guaranteed Success
We do the legwork for you when forming your business. You will never touch a legal document – we do it all for you. We will help you choose and setup your business structure on your behalf (Sole proprietor, Partnership, Limited Liability Company, S Corporation, C Corporation).
We will obtain your Federal Employer Identification Number.
We will obtain an NPI number for you.
We will complete all State filing requirements in your State and complete all the paperwork requirements necessary to obtain your State Home Care License. Some State refer to this license by different names, and some states have separate license requirements for non-medical home care and separately distinguish personal care, companion care, and similar but different non-medical home care services. We know the options and process for each state, so don’t worry. WE GUARANTEE YOUR HOME CARE BUSINESS LICENSE!
The startup process, especially when there is home care licensure and survey required, can become a daunting task. Let us take away all the guesswork and do it for you!
When we tell you that we are providing you with all the forms and documents necessary for the startup, and forever operation of your business, we mean everything. All the forms and documents that we have deemed best practice and most practical, we have implemented and refined over time and included in this program. This program is not only 20 years of helping people just like you start their home care businesses, its more than 10 years of our own successful operations – and the fruits of that labor.
This is very important. Home Care Policies & Procedures vary – they are not all created equal. Each State, Medicaid Program, Accrediting Body, etc. have their own set of standards to adhere to. It is important to distinguish every factor. You will not get far if your policies and procedures are not customized to meet these requirements. Please do not make a rookie mistake.
We guarantee your home care policies and procedures will meet all of the requirements necessary to provide home care services in your State, as well as guaranteeing your State Home Care License and Private Duty Accreditation should you choose to go that route (Medicare Accreditation only applies to Home Health Care Agencies – Call us for more information, we can help). Our home care policies and procedures are also completely customized for your home care agency and will include all your agency specific and relevant details. Franchise companies buy our home care policies and procedures manuals. These are top notch (thanks to our team) – and you can’t beat our guarantee.
Our home care policies and procedures are professionally designed, edited, printed and shipped to you in hard copy and USB in word and PDF format.
We are the preferred home care consultant, and provider of home care and home health care policies and procedures and home care and home health care startup services for some of the nation’s top home care franchise companies. Most home care franchise executive teams consist of small c-level management teams and an even smaller clinical staff. Imagine having 900 home care franchisees and only 2 nurses at corporate. This is a true story for most of the home care franchise companies we work with.
As for consultants, we often find our home care policies and procedures with their name on them. Don’t be fooled by phony reviews. This may “sell sizzle” as they say, but “don’t eat the steak”! Here is what you need – you need all of the policies, documentation, training, and support throughout the process of lighting fast licensing and accreditation all while SPENDING AS LITTLE MONEY AS POSSIBLE until you are able to accept and bill patients for their services.
When you join our home care business startup program and scale your business to $3 Million, $10 Million, $20 Million, or $50 Million like we have our own home care agencies, you can go on all of the fancy trips you could ever dream of. This is what happens when you don’t waste money on unnecessary startup costs and focus on what matters, and aside from the care you are providing, what matters is getting patients and getting paid. We make this happen FAST! It’s what we do. Franchise companies charge you 2% for the little marketing they do provide (Check the FDD), and consultants who have never actually owned an agency, especially in today’s climate, are wasting your time and money. We know how this business works. Meet us at one of our home care agencies in person, or at our consulting office in Massachusetts and New Hampshire to see first-hand or call us to learn more.
Including but not limited to one on one home care training, video training, and customized high-quality documents developing all aspects of your human resource department. Literally, all the same documents we use to operate our own home care businesses (but customized for your home care business). Nothing is missing.
Does your home care agency need to become accredited once you are licensed? Well, it depends. Your home care license allows you to see patients, but how are you getting paid? If accreditation is preventing you from getting paid, or will prevent you from getting paid, this is the only time your home care business will need to achieve accreditation. If you are taking part in State Medicaid Programs or Managed Care Programs, they will most likely require you to be accredited, but this is not always the case, and especially not the case in most State when taking part in Medicaid Waiver Programs. Do not be duped into proceeding with an Accreditation you do not need if it does not interfere with your ability to get paid!
We are at the stage with our businesses that it makes sense for us to be accredited at all our locations, but this was not always the case. Our first business is was a private pay business, and our agency in Philadelphia is just now going through the process of accreditation after 6 years. Sometimes, your business model does not need Accreditation at all – every situation is going to be different. Call us for more information.
We almost literally hold your hand through the process of Accreditation, once again, completing every form and legal document on your behalf while coaching and walking you and your team throughout the Accreditation process.
For all clients proceeding with Accreditation, it is an absolute must that we visit you onsite to conduct a mock audit. Upon completion of the mock audit we will determine whether you are ready for the real audit and if not, what you and your staff need to do for readiness. Remember, we GUARANTEE your Accreditation.
We are going to build you a beautiful website that gets the job done. It’s going to look great, and you’re going to have input. We even make sure that your website is found on Google, Yahoo, Bing, and every other search engine, this isn’t a problem. But please listen, as this is very important – no one can guarantee you will be on the first page of Google unless you are paying Google Ads. We are a Google Partner Company. Certified Homecare Consulting appears on the first page for many relevant terms, and yes, there are ways to accomplish this, but this is a waste of time and money for a new home care business – we will explain.
You are going to meet a lot of people who tell you about “Marketing”, but please understand this, we are Google Partners and the owners of successful home care and home health care businesses – we are not just Google Certified as individuals, but actual Google Partners – no other home care franchise or consultant has this type of expertise and if they claim to, ask for proof – this is a very rare feat.
With that said, please listen very closely – SPEND MONEY ON YOUR MARKETER AND PAID ADVERTISING, but DO NOT WASTE MONEY ON anything related to the internet that is not directly related to generating leads. This means, aside from building out your website, do not waste money on SEO or marketers or consultants claiming SEO does anything for home care let alone a new home care business – it doesn’t. Not for home care.
We spend plenty of money on advertising at our home care agencies, we also have very good SEO and organic page ranking, but guess what? We track our advertising and know that nearly 100% of all internet leads for home care come from paid advertising, despite our businesses being on the first page of Google due to organic SEO. This is the case for Certified Homecare Consulting as well. We have a first page rank and top of page rank for nearly all our relevant keywords, but nearly 100% of our leads come from advertising.
So, remember, aside from your website, don’t waste your money on anything regarding your website and the internet that is not directly related to generating a lead. Don’t pay for organic SEO in the home care industry.
Google Places, Facebook, Google Ads, and referral sites in some markets – this is where you spend money online. The hard work and the real reward are earned face to face through grassroots, on the ground marketing to patients and referral sources. More on that later down our list – this is a big part of our program.
If you want to learn how to maximize your marketing spend on the internet and learn from an actual Google Partner Company, we will show you how we do it!
We Create and Develop Your BRAND!
Logo Creation – Your logo will be customized just for you by one of our expert web designers. Nothing about our processes is cookie cutter, we nurture your brand completely from scratch, with your input.
Brochure Design – You will receive 1000 professionally designed, high quality, glossy brochures, customized for your home care agency. These are professionally designed and printed trifold brochures.
Business Cards – You will receive 1000 professionally designed, high quality, glossy business cards, customized for your home care agency. These are not vista print cards; they are high quality and customized for you.
Professionally Designed Website – Your professionally designed website will be designed, developed, optimized and launched to guarantee placement in all search engines within the world wide web (WWW). Your website will be desktop, mobile and tablet compatible including SEO meta tags, search engine submission, etc. and also includes professional email addresses @yourwebsite.com (example), high resolution health care images, social icons and linking, a Google map widget, daily malware scans and much more.
Sales and Marketing Home Care Business Training – Learn how to earn new patient referral sources and attract private pay, Medicaid, and insurance patients. *Caution: Other home care consultant companies offer outdated marketing training from presenters with little or no real-world industry experience. Always ask about training credentials before you buy!
Learn how to leverage your home care business as a specialist in a variety of specific areas by launching specialty programs where you focus on common problems among our care community such as Balance & Fall Prevention, Orthopedic Care, Cardiopulmonary, Diabetes, Infusion/IV Therapy, Wound, Care Transitions, etc. These programs as well as specialty programs which focus on disease with the highest fatality rates are just some of the ideas for specialty programs that will be discussed during the live marketing training seminar.
We walk you through the entire process of starting your home care business and guarantee your licensure and startup. Furthermore, we walk you through your agencies policies and procedures and offer support and take your calls for as long as you own your home care business. What better training could you ask for than literally being walked through all the agencies operations, policies and procedures one on one with an actual expert? We will go through every form and document with you answering any questions that you have. And all of this without having to fly anywhere for a group training. What’s better than one on one training when it comes to learning how to operate your business?
MARKETING TRAINING – One of the most important elements to your business aside from the actual care you provide to your patients – WE HAVE THE BEST REFERAL MARKETING TRAINING IN THE BUSINESS – We have grown our own home care and home health care business revenue to $50 Million annually, and the host of our Marketing Training, this man has personally done the work, he has been there – these are not consultants teaching you how to grow your home care business – these are actual industry leaders.
All our operations training is one on one. We refuse to outgrow ourselves. Other companies and franchises limit you to a webinar after paying tens of thousands of dollars. We would never do this to you. We will not limit you to a group operations training or webinar – we will take the time to talk and work with you one on one – always.
And by the way, we don’t charge tens of thousands of dollars either.
Although we do have training videos, we train you one on one throughout the process. Furthermore, in this fast-past world we are living in, and with ever changing regulations, videos become quickly outdated.
YouTube is our friend. This may sound crazy, but if you live in the practical age of information as we do, you will find that the best training videos are already made available and in nearly all cases, for free on YouTube. We direct staff to various YouTube videos quite often we are not afraid to admit that. We can create a bunch of outdated proprietary videos that will be outdated in 6 months, or we can stay ahead of the times by reviewing the latest PDGM video produced by CMS, or Kinnser, or another trusted source in real time. Sure, we have nurses, sure we create these training programs, but when we need information, we need it now.
Networking: When you attend our marketing training you will be surrounded by successful marketers and home care business owners. But what matters most is learning how to approach patient referral sources and how to attract and gain the confidence of new patients. You will learn all of this at our marketing training – it will be one of the most thrilling, exciting experiences of your life. Wait and see.
It is important to understand how you will be paid. If you think you will be reimbursed by private insurance, think again. Credentialing and enrollment is not a difficult task, we can assist you with this, but what’s most important is whether or not a specific provider is accepting new applications in your area – and even then, is this how you are going to pay the bills? Let us help you understand how you will get paid and who will be paying you.
Aside from Private Pay, this includes Medicaid, Medicaid Waiver Programs, Managed Care, Long and Short-Term Disability, Managed Care, and other Private Insurance Companies. If you want to bill Medicare – you need to start a home health care agency. Ask us how.
The cost of our program is just a small one-time payment which can be broken up into even smaller payments to be paid off over time.
Call us today for more information.
What is stopping you from buying your home care policies and procedures and starting your home care business?
Seriously, what’s stopping you? Call us today and let’s talk about it together. Although you are not required to travel EVER to take part in our home care business startup program, you are always welcome to visit any of our offices. If you are local to our offices, we welcome you to visit us in person. If you are out of the area, please let us know if you would like to visit us in person. We will pay for your flight. Ready to get started?
We are not a home care franchise and do not charge franchise or ongoing fees.
We provide you with everything you need and cut out everything you don’t. The home care franchise companies want to pretend they will give you free leads – they won’t. Most home care consultants are so dishonest, their websites are loaded with misleading reviews and photos of tropical trainings with folks who have never really started a home care business before. Don’t be fooled by the gimmicks.
The Best Home Care Training & Support in the Business
You will receive Home Care training and lifetime support from our team of experts for the lifetime of your agency. We will train, teach, and guide you and your clinical team through the process and will always be here to take your call once you are up and running. And who better to teach you than a company who has helped guide so many successful home care businesses, let alone, our very own home care businesses which we still operate today.
Let’s face it, you need hands on, ongoing training and support throughout this process. Flying to Florida, Texas, or Utah for 3 days of “how to be a home care boss boot camp training” that you will never attend again is not going to cut it and it’s not what you need. You need a hand holding approach through the entire process of startup.
The Very Best Home Care Marketing Training Anywhere
This live 3-day home care marketing training program takes place multiple times a year in different cities throughout the country. There is no better training to attend. If you are attending any other home care marketing training than this one, you are throwing your money away.
Scale your business to $3 Million or scale your business to $50 Million like we did with the home care businesses that we own.
Whether you want to make more money than you currently do, or help more seniors than you currently do, this event is how you do it. Connect and network. Surround yourself with like-minded, caring, and motivated people. Achieve your dreams.
Certified Homecare Consulting Google Reviews
Other Home Health Care Consultants show you Google reviews from folks who only attended a training seminar, and in most cases, a free training seminar. It is a very dirty trick used to deceive you. They offer cheap or free trainings, take photos of the attendees, then ask all of the attendees to leave a Google review while still in the class. This is why our competitors reviews are in batches and mostly on the same day and time. Please do not waste your money with these home health care consultants – they have never owned or operated a home care or home health care business of their own.
There is no wonder why we have a 5 Star rating with nearly all our clients. When you choose Certified Homecare Consulting, you are choosing a company providing you with the same efforts, support, and services we provide to the very same agencies we own and operate. Here are what just a few of our clients have to say…
“Working with Certified Home Care Consulting and Steve Goss has been a tremendous blessing to my life and to my agencies, Quality Personal Care Inc. I have a great amount of knowledge in the Homecare industry but I would not have been able to expand as quickly as I have if I did not receive the expertise and help that I received from Certified Home Care Consulting!
Any Home Health Care, Home Care Agency, etc. looking to start a new agency or expand their existing agency, I highly recommend Certified Home Care Consulting. They are truly worth their weight in gold!
Be blessed, be bold, and be brilliant!”
Dr. Cedrick Spears, Owner, Quality Personal Care
“Our experience was unique; we were happy to have the guidance your team supplied. Not knowing the process and what to do or how to do it, we were lost in the beginning. Having the consulting service team working with us, we were able to complete what we set out to do. Thank you to everyone that helped us through the process.”
Barbara & Rose Talbot, Owners, Ample Care LLC
“We are just getting ready to open. Certified did a great job getting us up and ready to open. There are other companies like yours, but they are much more expensive. I am sure they can’t be as good as your company. I am very thankful I didn’t get sucked into a franchise. They want 35 to 50 thousand in franchise fees & they sell you air and zip codes with 20,000 people. If you want to expand then you pay another franchise fee. On top of that you pay them 5 to 6 per cent on gross sales forever.
I would advise anyone thinking of getting into this business to hire your firm.”
Bill Thrush, Owner, A Better Life Senior Care
I feel privileged to write a reference letter for Certified Homecare Consulting. Golden Age Home Health was not only pleased but also impressed with both the methodology approach and the quality of its consultants, as they guided us through the entire accreditation process. They were very thorough and flexible in developing a plan that met our needs and unique requirements. I was most impressed by Lorraine’s Consummate Business Technique & Mercy’s due diligence in not only explaining policy and clinical procedure but also for her patience and unwavering professional support! Last and indeed not the least I would like to extend a vote of thanks and appreciation to Laurie for your refined & professional approach while responding to queries regarding our Agency’s specific CHAP visitation. Golden Age benefited from your Clinical Acumen, and so will your other clients! Without a shadow of doubt, Certified Homecare Consulting is the way to GO!!!
Thuku Kamau, Chairman, Golden Age Home Health LLC
“I highly recommend Certified Home Care (CHC) to help with health care licensing. From day one, their staff has been very professional and more important knowledgeable regarding home health from a business and legal perspective. I have recommended CHC to several friends and others who are looking to start a home health care business.
Certified Home Care truly made the process of starting a home care business easier. Their strong team was always eager to help and guided me step by step. I am grateful for the partnership.”
Daniel Harris, Owner, Celestial Home Care Inc.
“My experience as a customer of Certified Homecare Consulting has been great, especially with the mock survey and clinical advice. I get responses to our clinical question immediately. Customer service is the best, everyone is professional and friendly. The Medicare certification process was excellent and less than one year after I started admitting patients I was certified with Medicare. I will continue having Certified Homecare Consulting do mock surveys for our agency, because when CHAP surveyed my agency, we did awesome. A Special Thanks to Starsha and Sue G for the amazing Mock survey.
If you ever in need of consultation I advise you to give them a call. As long you follow their advice you will do excellent too.”
Ruth Chabot, Owner, Uniting With You Home Care
“Certified Homecare Consulting were incredible and excellent at what they do. If you are looking for experts on Medicare Accreditation and Certification, look no further. We could not have achieved accreditation with ALMOST NO Deficiency without them. They are very informative, effective and knowledgeable and provide a level of professionalism that is very hard to find. They worked with us every step of the way in providing the assistance we needed in order to stay in compliance with CHAP requirement…from the training, the Policies and Procedures Manual, Self-study materials and eventual Mock survey. They know their stuff and that made it a lot easier for us to go through the accreditation process successfully. It is also very comforting to know that Certified Homecare is always available when you need them in providing any support and help after accreditation. Our special thanks to Rena, the HR guru. She was tough on our organization but for a very good reason. She truly cares for our success. We are completely satisfied and will not hesitate to recommend them to anyone considering or in the process of starting a home healthcare agency.”
Manny Ejiofor, CEO, Vine Homecare & Staffing
“I want to personally take the time and thank the incredible individuals working at CHC for all their tireless assistance! It was an incredible experience from start to finish! I would highly recommend this company to anyone interested in starting a home care agency! You won’t regret it!”
Patrick Cadet, CEO, SPS Home Health Services, Inc.
“Certified Homecare Consulting has held our hand through the entire licensing and accreditation process from the very beginning. They made sure that we always felt comforted through what is otherwise an extremely stressful and uncertain time. Steve Goss assured us from the start that they would get us licensed to operate and kept his word the entire way. Terry and Chris spent countless hours on the phone with me, answering my million questions and educating me on how to operate this new business that I had no idea about. The level of care and attention they have given my company was immeasurably vital to successfully becoming licensed and passing my survey. I recommend this service to anyone who is nervous about opening a home care agency, because without them, I would not have had the guts, knowledge, or ability to do this on my own. Thank you, team!”
Kristina De-Levi, CEO, Home Assist Healthcare Services
“Thank you, Certified Homecare Consulting, for your support with starting up my business. Your staff has been amazing and wonderful during this process. You have a very professional and talented team of people, and it’s been a pleasure working with them. Your continued support is also very appreciated. Thank you!”
Shamila Saeed, CEO, My Care, LLC
“I had a great experience with Certified Homecare throughout the whole certification process. The entire knowledgeable team was helpful walking me through the whole process. I couldn’t have asked for more in a team of consultants.”
Stephen Wanjira, Owner, Afya Home Care LLC Lawrence, MA
I wanted to take a moment to Thank you, Terri and Starsha for your thorough and professional approach. Each of you were very knowledgeable, approachable and a pleasure to work with. Each of us at Harborside agree that the money was well spent as the mock survey process and documented results have assisted us in preparing for our survey. Thank you”
Sylvie Hornor, RN Clinical Service Director, Harborside Hospice, LLC
“If you ever in need of consultation I advise you to give them a call. As long you follow their advice you will do excellent too.”
Shannon McDuffie, CEO, Diamond Home Care of VA