Hospice Policy and Procedure Manuals

Hospice policies and procedures customized for your Hospice Agency and Guaranteed to pass State Hospice License and CHAP Accreditation or ACHC Accreditation Medicare Surveys. Lifetime updates at no extra charge, for as long as you own your agency. 

 
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Certified Homecare Consulting

Hospice Policies & Procedures vary – they are not all created equal. Each State, Accrediting Body, etc. have their own set of standards to adhere to. It is important to distinguish every factor. You will not get far if your policies and procedures are not customized to meet these requirements. 

We guarantee your hospice policies and procedures will meet all of the requirements necessary to provide hospice services in your State, as well as guaranteeing your State Hospice License and Medicare Accreditation. Our hospice policies and procedures are also completely customized for your hospice agency and will include all your agency specific and relevant details. These are top notch (thanks to our team) – and you can’t beat our guarantee.

Our hospice policies and procedures are professionally designed, edited, printed, and shipped to you in hard copy and USB in Microsoft Word format. 

The Personnel Manual provides you with hospice policies that assure your hospice agency will be in compliance with all federal hiring requirements as well as your states hiring requirements. All policies, hiring documents, job descriptions, evaluations, employee handbook are included. A USB with all documents in Microsoft Word format is also included for easy document customization.

The Administrative Manual provides hospice policies that will allow you to be in compliance with contract language in any state. All hospice policies and forms are included. A USB with all documents in Microsoft Word is also included for you to be able to easily customize your documents and forms.

A complete set of all hospice policy and procedure manuals with CHAP or ACHC compliant policies and procedures for your hospice or home health care agency are also available. This set of hospice policies is designed to meet all the rigorous standards of CHAP and ACHC accreditation and Medicare Conditions of Participation (COP).

Each hospice manual comes with policies and associated forms, budget, templates for Board of Director meetings, Start of Care documents, Sales programs and tips, Material Data Sheets for basic, common office products, HR tracking tools, benefit accrual templates, Medicare Conditions of Participation. Literally, everything you need for your hospice agency.

The Company Book is designed as a specialized tabulation system allowing you to stay organized with all your hospice license applications, approvals and communications. One place for everything!

Contact Us

    What is stopping you from getting your hospice license and starting your hospice business?

    Seriously, what’s stopping you? Call us today and let’s talk it over.

    We are not a hospice franchise and do not charge franchise or ongoing fees.
    Home Care Marketing & Operations Training

    Hospice Business Development Training

    You will receive Hospice Business training and ongoing support from our team of hospice business experts for the lifetime of your hospice agency. We will train, teach, and guide you and your clinical team through the process and will always be here to take your call once you are up and running. And who better to teach you than a company who has helped guide so many successful hospice businesses, let alone, our very own hospice businesses which we still operate today?

     

    Hospice Business Operations Training & Support

    Our home health care & hospice marketing training program is available on demand. Learn how to acquire new patient referral sources. Our home health care marketing training program is available on demand for home health care, hospice, and hospice businesses. You will have access to our video data base which includes dozens of hours of home health care, hospice, and hospice marketing, operations and business development training. You and your staff do not have to travel. Simply sign in from your computer and learn.

     

    Certified Homecare Consulting

    • We complete all of the applications and paperwork needed to start your business and hospice agency

    We will setup your hospice business structure on your behalf (Sole proprietor, Partnership, Limited Liability Company, S Corporation, C Corporation).

    We will obtain the Federal Employer Identification Number for your hospice business.

    We will obtain an NPI number for your hospice business.

    We will complete all State filing requirements in your State and complete all the paperwork requirements necessary to start your hospice business and obtain your State Hospice License. Some States refer to this license by different names, and some states have separate license requirements for non-medical hospice and separately distinguish personal care, companion care, and similar but different non-medical hospice services. We know the options and process of starting a hospice business in each state, so don’t worry. WE GUARANTEE YOUR HOSPICE BUSINESS LICENSE!

    Starting a hospice business, especially when there is licensure and survey required, can become a daunting task. Let us take away all the guesswork and do it for you!

    • Guaranteed Hospice License: Get a Hospice License in your State

    Certified Homecare Consulting guarantees your hospice agency will get a hospice license in your State using our services.

    We know the hospice license and hospice license process in every state. Call us today.

    • Medicare Enrollment, Accreditation, & Mock Survey

    We get our clients CHAP or ACHC Accredited and Medicare Certified, guaranteed.

    We almost literally hold your hand through the process of Accreditation, once again, completing every form and legal document on your behalf while coaching and walking you and your team throughout the Accreditation process.

    For all clients proceeding with Medicare Accreditation, it is an absolute must that we visit you onsite to conduct a mock audit.

    • Hospice Policies and Procedures (hard copy & electronic copy) for your hospice business

    This is very important. Hospice Policies & Procedures vary – they are not all created equal. Each State, Medicaid Program, Accrediting Body, etc. have their own set of standards to adhere to. It is important to distinguish every factor. Your hospice business will not get far if your hospice policies and procedures are not customized to meet these requirements.

    We guarantee your hospice policies and procedures will meet all of the requirements necessary to provide hospice services in your State, as well as guaranteeing your State Hospice License and Medicare or Private Duty Accreditation should you choose to go that route. Our hospice policies and procedures are also completely customized for your hospice agency and will include all your agency specific and relevant details.

    Our hospice policies and procedures are professionally designed, edited, printed and shipped to you in hard copy and USB in Microsoft Word format.

    Lifetime updates at no extra charge, for as long as you own your agency!

    For those who understand that it is their responsibility to keep their policies and procedures updated to meet State and Federal regulations, this is huge.

    • Every form and document you need to operate your hospice business

    Literally, everything you need.

    • Human Resources setup for your hospice business

    Including but not limited to one on one hospice training, video training, and customized high-quality documents developing all aspects of your hospice businesses human resource department. Literally, all the same documents we use to operate our own hospice businesses (but customized for your hospice business). Nothing is missing.

    • Marketing: Logo, Website Development, Business Cards, Brochures, Name Badges, etc.

    Logo Creation – Your logo will be customized just for you by one of our expert web designers. Nothing about our processes is cookie cutter, we nurture your brand completely from scratch, with your input.

    Brochure Design – You will receive 1000 professionally designed, high quality, glossy brochures, customized for your hospice agency. These are professionally designed and printed trifold brochures.

    Business Cards – You will receive 1000 professionally designed, high quality, glossy business cards, customized for your hospice agency. These are not vista print cards; they are high quality and customized for you.

    Professionally Designed Website – Your professionally designed website will be designed, developed, optimized and launched to guarantee placement in all search engines within the world wide web (WWW). Your website will be desktop, mobile and tablet compatible including SEO meta tags, search engine submission, etc. and also includes professional email addresses @yourwebsite.com (example), high resolution health care images, social icons and linking, a Google map widget, daily malware scans and much more.

    Hospice Business Development Training

    A word of caution about marketing and promises…

    We are going to build you a beautiful website that gets the job done. It’s going to look great, and you’re going to have input. We even make sure that your website is found on Google, Yahoo, Bing, and every other search engine. But please listen, as this is very important – no one can guarantee you will be on the first page of Google unless you are paying Google Ads. Do not waste money on SEO as a new agency.

    Google Places, Facebook, Google Ads, and referral sites in some markets – this is where you spend money online. The hard work and the real reward are earned face to face through grassroots, on the ground marketing to patients and referral sources. We teach this in our training.

    • Training: Operations & Business Development Training

    You will have access to our video database. You and your staff do not have to travel. Simply sign in from your computer and learn.

    Hospice Operations: More than 6 hours covering Licensing, Policies, HR, Client Services, and Infection Control as follows: Licensing: Basic Requirements, Responsibilities of Agency, Application Process/State Licensure, App Review Phase by State, Ongoing Responsibilities Post Licensure. Policies and Procedures, Human Resources & Personnel Files: Postings in Office, Personnel Forms and Requirements, Contracted Employees (1099 or Staffing agency), Background Checks/Fingerprinting, Personnel Policies, ADA, Orientation, Competency Testing, In-Service, Performance Evaluation, ID Badges, Leave Types, Wages/Vacation. Client Services: Acceptance of Clients, Coordination of Services, Client Service Policy, Intake Process, Scope of Services, Admission Documentation, Assessments, Service Plan, Client Records, Discharge Planning, Emergency Services. Infection Control: Employee Infection Log, Outcome Measures, Infection Control w/Employees, Exposure Control Plan, Client Family Training, Infection Monitoring, Management of Infections, Infection Control: Work Environment, Hand Hygiene, Biohazard Waste.

    Marketing & Business Development: More than 6 hours, 36 video series covering approach to thinking, services, who needs services, staff, how to get paid, where to find clients & patients, agency fundamentals, where to begin, business plan, strategy, human resources, IT, Accounting, Goals, Milestones, Sales and Marketing Plan, Standing Out, Paid Advertising, Places to Market and Network, Ways to Communicate, Sales Plan & Strategy, Where are we marketing, Plan Strategy and Implementation, and many other videos.

    hospice training certifiedhomecareconsultingSales Marketing for Healthcare Agencies

    • Ongoing Support

    We walk you through the entire process of starting your hospice business and guarantee your licensure and startup. We walk you through your policies and procedures and offer support and take your calls for as long as you own your hospice business.

    Certified Homecare Consulting Reviews

    Our reviews come directly from real clients we’ve helped to start home care, home health care, and hospice businesses across the United States. These agencies have trusted us for licensing, accreditation, and lifetime consulting—and many continue to work with us years after opening their doors.

    Excellent
    Certified Homecare Consulting
    Based on 187 reviews
    Bridget H.
    I have been working w Certified Home Care Consultants for over 6 years. They have helped me so much. It is nice to have the security of knowing I can call them at anytime and they will help me with any questions I have.
    Bridget Hoefling
    Tri State Nursing
    President/Owner
    Kimmy O.
    Tri-state nursing referred us to this fantastic health facility. Our family was overly pleased and we’ll always use them and recommend them. Could not have asked for a better experience. Everyone should love their patients as their own family, and our family felt as though every staff member here Did just that.
    God Bless
    The Wilson’s
    kou G.
    I was very skeptical concerning the Policies and Procedures being within guidlines for the state I live in. The team reassured that Certified Homecare Consulting follows all rules and regulations when writing the policies and procedures. I called several times because I was nervous but overall when I received the package; I screamed and fell in love with the colors, the font and most important the Policies and Procedures. Will be contact for services.
    Kaila R.
    I had a wonderful experience training with Susan in July 2025. She was so helpful, informative and a wealth of knowledge. I highly recommend anyone to look into this company.
    Julia K
    Working with Sue, Starsha, and the entire clinical consulting team at Certified Homecare Consulting has been an exceptional experience. They were always readily available to answer every question we had and were a true pleasure to work with throughout the process. The team demonstrated impressive knowledge and competence in every aspect, which gave us great confidence. Their responsiveness to all our outreach—whether big or small—was outstanding. I highly recommend their services to anyone in the homecare industry looking for reliable, expert guidance.
    L W.
    I had the pleasure of working with Certified Homecare Consultant. The team is not only knowledgeable but also incredibly compassionate, making the entire process feel personal and tailored to our needs. I highly recommend Certified Homecare Consultant to anyone in need of homecare services.

    A special shoutout goes to Susan G from the Clinical team! Her professionalism and dedication to patient care truly set her apart. Susan took the time to address all our concerns, providing insightful guidance and support that made a significant difference in our experience. Her expertise and warm demeanor helped us navigate the complexities of homecare with confidence.
    Marie
    I cannot say enough great things about my experience with Certified Homecare Consulting. From start to finish, they guided me through every step of the home care licensing process with professionalism, expertise, and unwavering support. CA took a very long time and I was supported and reassured the entire way.

    Their team was incredibly knowledgeable, from Roxanne in the licensing department to everyone that assisted me along the way. They made what could have been an overwhelming process, feel manageable and even empowering. They were always responsive to my questions, provided clear direction, and ensured I had all the necessary documentation and training materials to meet compliance requirements.

    Thanks to their guidance, I felt confident and well-prepared during every phase of the process. I’m now fully licensed and ready to start taking clients— something I truly couldn’t have achieved without their help.

    If you’re looking for a dependable, experienced, and supportive partner to help you get licensed for your home care agency, I highly recommend Certified Homecare Consulting. They truly go above and beyond!
    Mayank P.
    Exceptional Service from Steve Goss at Certified Home Healthcare Consultant

    I had the pleasure of working with Steve Goss from the sales department at Certified Home Healthcare Consultant, and I can confidently say that he exceeded all my expectations. From our very first conversation, Steve was knowledgeable, professional, and genuinely committed to helping me navigate the complex process of launching a home healthcare agency.
    Francineglide V.
    If it weren’t for Susan G., I likely would have canceled my contract—I initially did not feel supported. However, everything changed for the better once Susan was assigned to us. Her expertise, responsiveness, and genuine commitment made a world of difference.

    I also had the pleasure of working with Starsha M., whose email communication was consistently professional and courteous. When she joined Susan for a mock survey, the experience was truly eye-opening. Starsha took the time to explain everything thoroughly and with great patience. Her calm and reassuring demeanor was incredibly helpful throughout the process.

    Together, Susan and Starsha make an outstanding team—knowledgeable, supportive, and a true asset to this consulting firm. If you’re considering working with them, I highly recommend requesting to work with both of these incredible professionals.
    Joe B.
    I want to thank everyone at certified home care consulting for helping us establish our home care business. We had a lot of staffing challenges but they were patient with us despite our staff changes and made sure everything worked out as it should. We are now licensed and seeing patients.
    J A.
    Certified helped us start our home care business in Bergen County. We couldn’t be happier with the results. Thank you so much to the Certified team, especially Roxanne and Katia who assisted us with our license and accreditation.
    GENESIS H.
    We have been working with Certfied Homecare Consulting since 2018 and they have provided phenomenal service from the beginning! Their Team is knowledgeable in every department and got our Company Approved to do business including all the necessary tools to stay in business! Thanks Trillions Certified Homecare Consulting for your professionalism, service, and guidance you provide to your Clients, everyday! ☺️
    Charles
    We are incredibly grateful to Ms. Susan Guertin, a wonderful mentor, and the Certified Homecare Consulting (CHC) team for their exceptional support during our agency setup and ACHC accreditation. Their guidance and expertise were invaluable, helping us achieve our goals and enhance our operational knowledge. I highly recommend them to anyone seeking a dedicated agency consultant and trustworthy partner for success.

    Charles O.
    Owner/Manager, EverVital Care LLC
    Kimberly S.
    Susan was wonderful to work with today. We gained so much knowledge through her expertise. She walked us through the survey process step by step. I am much more prepared than I was yesterday. Thankful that she will “hold our hand” for the next few months as we continue to move towards Medicare certification. She has been a delightful person to work with- she instills confidence and guides with a wealth of wisdom from experience. I cannot recommend her enough!!! Today was a positive day and I feel like the little engine that could… “I think I can… I know I can.” A million thanks for your help.
    Krisdel R.
    I can’t express enough how incredible Sue Guertin RN from Certified Home Care Consulting has been in guiding and supporting our team. Her expertise and dedication have made a significant difference in our approach to home health care. She goes above and beyond to ensure that we have the knowledge and resources needed to succeed, and her insights have been invaluable. Sue is so responsive to our all our questions and we know that we can count on her at all times. She is the kind of person that you want to be on your team. She truly is phenomenal! We are so grateful for her and her team for the support and guidance.
    Julian K.
    I have been working with Katia and Starsha for couple of years now and they are absolutely amazing to work with. They are very helpful, responsive and give a great advice on the whole process. They will guide you through the whole process. I definitely recommend to work with them. 10/10
    CATHERINE J.
    Sue and Sue were great when it came to getting accredited towards the end of the process. When things did not go as expected with other employees, I contacted Sal the owner and he was always impeccable with his integrity and prompt to solve the issues
    Kemi A.
    “I had the pleasure of working with Susan Guertin and Starsha McGillcuddy from CAC and I must say, it was an exceptional experience. Susan and Starsha are outstanding professional with a deep understanding of the industry and a keen eye for detail.

    I would highly recommend them to anyone seeking expert guidance and support. They are a true partner and a valuable asset to any organization
    bethsi W.
    One day I was in the dark, I tried to look for a light, it turned out that the light I found was a light that would illuminate my life for the rest of my life.
    I called a number I didn’t recognize. The number is CHC far away in the East of America, while I was in the West.
    A gentle woman answered the phone, from her voice I was sure she was a wise woman, she is Amy Wise from CHC. Since then every night there is no doubt like I get medicine from that sound, like a bright bright light. I don’t want to lose that light. From the beginning of our conversation, I decided that I am sure After darkness there will be light to shine in my life. It was proven… Last week that light became a reality lamp. That the team from CHC didn’t work hard BUT WORKED SMART!!, creating a lamp that I was looking for.
    Of course I miss Alison, replaced by Donna full of patience in dealing with my darkness. Tristan is very patient in serving anything for me 👍🏾 Jack gave me the confidence to run this business, I have real hope. And Susan Weber and Katia Pierre she was gave me very details explanations. I remember a wise coach who gave me training👍🏾💚And of course, Roxanne was the one who convinced me that the light would shine💚😓, let me shed a tear😓🙏Forgive me if there are names I didn’t mention.
    I don’t know how to thank you… Thank you to CHC, this strong and wise team🙏👍🏾 I don’t want to lose you all💚Thank you.. thank you for all of you💚💚
    American Home C.
    Thank you Starsha, Katia and the rest of the team at Certified consultants for your help with setting up our company, license and accreditation process! The staff is available and resourceful with answering all our questions.
    Joanie T.
    **Review for Jewel Lackey – Home Care Consulting**

    I recently had the pleasure of working with Jewel Lackey for home care consulting, and I couldn’t be more satisfied with the experience. From the very beginning, Jewel was incredibly responsive, promptly addressing all my inquiries and concerns. Her attentiveness made the entire process smooth and stress-free.

    Beyond her responsiveness, Jewel has proven to be exceptionally helpful. She took the time to understand my specific needs and provided tailored advice that genuinely made a difference. Her expertise in home care is evident, and I appreciated her willingness to go the extra mile to ensure I had all the information I needed.

    If you’re looking for a knowledgeable and supportive home care consultant, I highly recommend Jewel Lackey. Her dedication to her clients is truly commendable!
    Sophisticated_Bless
    Working with Mrs. Susan Guertin has been incredibly helpful; giving her expertise and technical knowledge, we have been able to navigate through our mock survey. Not only that, but Mrs. Guertin has also provided us a clear directive plan of action that will prepare us for the accrediting survey.

    It was indeed great working with you!

    From Divine Serenity Home Health LLC
    Grey to G.
    We have been satisfied with their services so far. We have been specifically pleased with Sue our clinical specialists. She responded so quickly and was wealth of knowledge for us during our start up. Highly recommend!
    Leye A.
    The Accreditation process has been a rough and not to pleasant one until we meet Susan, she has been so fantastic in training, assisting, reviewing and guiding us through the process. The experience with her has been so wonderful. We really appreciate having her on our team.
    Janna M.
    Susan Guertin is absolutely wonderful. She is personable, knowledgable, kind, and so helpful. I love working with Susan. She is SO responsive with her emails no matter what day or time. She is an absolute pleasure to work with and has really turned my experience with Certified around.
    Rebecca S.
    Sue has been absolutely fabulous! We feel so prepared for our survey. We couldn’t have gotten this far without her. I highly recommend her consulting assistance and guidance.
    grace !
    Susan was very helpful at my mock survey. She is patient, answered all my questions, and was a great teacher. She comes across as someone who wants you to succeed. I highly recommend her!
    Kathrine M.
    Highly recommend! Support after receiving the ordered documents was outstanding. They took the time to go over questions and sort out any confusion. Appreciate the prompt response and calls. Thanks DH!
    Sharon A.
    Susan was absolutely wonderful! She went above and beyond to ensure we were ready for the site survey. The most important thing was that she was always available to answer any questions. I really appreciate her and the committed she had with making sure we done well on the survey.
    Jeremy R.
    Great company – pulled me through during COVID and transitioned us into a successful HHA. VERY PLEASED with the consultant assigned to me – she took my success personally and followed up frequently. 10/10
    Ben B.
    Thank you, Derek, for a great presentation with attention to details covering the AFC Policy Manuals, Forms and Procedures. Moreover, thank you for including the Policy Orientation Summary.
    Joseph O.
    Certified Homecare Consulting-Health Care Services is one of the best consulting services in America. They help startup companies like Adom Hospice Company based in Houston Texas, with all the necessary polices and documentation to enable us to be successful. With their guidance and materials, we successfully pass CHAPS accreditation survey. I will recommend their services to existing Home Health and Hospice companies.
    Urban A.
    Setting up my home health agency with Certified Homecare Consulting has given me a lot of inside knowledge in the home health agency business.
    Certified Consult has a team of friendly and knowledgeable staff, who are always ready to assist whenever you need help with specific information or recommendation.
    The team goes above and beyond to ensure that you find whatever you need to make the very complex process of setting up your agency easy.
    I cannot recommend them enough.
    jonathan G.
    After researching various companies to help us start our Home Care Organization, Certified Homecare Consulting was by far the most professional and took the time to be thorough about what their process looks like. They certainly did not fall short of anything they promised and made the long and daunting experience of dealing with our states (CA) DSS licensing seem truly effortless from our end.
    Empower Grace Home C.
    This company is the best in the market , the costumers services is excellent, very attentive and capable, always willing to help and answer any questions o concern, I recommend this place if you need help opening your home care agency.
    From the beginning of the process everything was very easy since they have a lot of experience in everything that is required for their company to function without any type of inconvenience, my company has been operating for 4 years and until now our business has worked perfectly.
    jul S.
    Thank you Miss Susan for your guidance with the accreditation process, even though we have 20 years experience with medicare home health, we found your expertise invaluable.
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